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Customer Service
If you do not find an answer you are looking for, please email us at info@smallpawsdogboutique.com or call us at 972-658-1765 weekdays from 9am to 5pm Central Time.
HOW DO I PLACE AN ORDER? TOP Shopping with Small Paws Dog Boutique is easy! You can Browse, Search, and Buy products on our Website using our secure online shopping cart, or you can order over the phone Mon.-Fri. 9:00am to 5:00pm Central Time: 972-658-1765. Please contact us if you have questions or need advice before purchasing. We can guide you to the right product and size for your particular dog.
WHAT METHODS OF PAYMENT DO YOU ACCEPT? TOP We accept Visa, Mastercard, and Discover online and over the phone.
WILL THERE BE SALES TAX? TOP Sales tax will only be assessed for orders that are shipped within the state of Texas (8.25%). All other states are tax-exempt.
WHAT IS YOUR SHIPPING POLICY? TOP Shipping & Handling Small Paws Dog Boutique is an online store shipping to the Continental U.S. To keep our overhead low and pass those savings on to our customers, we maintain a small inventory and drop ship directly from manufacturers who offer that option. In those two cases, your order will be shipped within 3 business days. Otherwise, we order stock merchandise from our vendors approximately once a week depending on order volume. In that instance, your order will ship within 7 business days. Small Paws Dog Boutique processes orders Monday through Friday, excluding Holidays. Multiple ordered items may ship in separate packages at no additional cost to the customer. Small Paws ships items through UPS and USPS, depending on the size, weight, value, and destination of the order to keep costs low for the customer. We will contact you shortly after you place an order with information detailing the method of shipping and tracking of your package. Small Paws Dog Boutique is not responsible for shipping delays after your order is in the custody of USPS or UPS. We do recycle shipping packages that are in good shape. Cost of Shipping: Please refer to the chart below. Shipping charges are based on the total value of your order before taxes.
WHAT IS YOUR RETURN POLICY? TOP Return Policy Small Paws Dog Boutique wants you and your dog to love your shopping experience with us, so we clearly list our Return Policy here for your convenience in the unlikely event that you need additional customer service after your purchase. All sales of clothing, beds, and personalized items are final, due to health regulations, except in the case of a manufacturer defect (see below). Each product and brand varies in sizing. Please read the measuring instructions for each particular product you order and MEASURE YOUR DOG CAREFULLY before ordering. We understand that measuring a dog is not always easy, so please contact us via email or call us at 972-658-1765 to answer any questions and help determine the proper size for your dog! All sales of Closeout Inventory are final. To request a return or exchange for items not listed above you must contact us via email for an RMA (Return Merchandise Authorization) number and instructions on how to return your merchandise.
Return of Item with Manufacturer's Defect If you receive an item that is damaged or defective you must contact us via email within 48 hours of receipt of your order. Include your order number, date of purchase, and describe the defect. Please note that the customer assumes all costs and responsibilities in shipping to Small Paws, and Small Paws Dog Boutique assumes the costs and responsibilities in shipping back to the customer. Any return/exchange that does not comply with these Policies and Rules will be returned to sender, and no credits will be issued. Small Paws Dog Boutique reserves the right, in its sole discretion, to interpret and apply these Policies and Rules to all exchanges and returns. Please Note: Small Paws Dog Boutique cannot be responsible for items that have been ruined by your destructive dog or puppy. Please choose products based on the age, chew strength, and behavior of your dog or puppy.
WHAT IS YOUR PRIVACY POLICY? TOP Privacy Policy Small Paws Dog Boutique respects our customers’ right to privacy. We do not share your information with third party service providers. We will collect and use information through our Website only in the ways disclosed in this statement. We collect the following information about visitors who make purchases: Name, Billing Address, Shipping Address, and Purchase history. We will use your information to fulfill orders and to assist you when you contact us. We may also send customers email announcements unless you choose to opt-out. Subscribers to our newsletter will receive additional announcements from us about products, services, and special deals. Out of respect for the privacy of our customers, you may choose to opt-out of receiving these types of communications. We may offer links to other Websites that have no affiliation with Small Paws Dog Boutique. Please note that those sites will have their own privacy policies that you should read before choosing to provide them any information.
WHAT DATA STORAGE AND SECURITY DO YOU HAVE IN PLACE? TOP You can shop at Small Paws Dog Boutique with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy http://www.authorize.net/company/privacy. Small Paws Dog Boutique is registered with the Authorize.Net Verified Merchant Seal program.
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